How we support you

Caring for our customers, personally - real people answering the phone providing an instant response.

We have a nationwide network made up of committed professionals working to ensure smooth, beneficial relationships with customers to provide a fast and responsive service.

Operating from our Coventry HQ, eleven distribution branches and our field based teams across the country, we’re an accessible team which values and supports its customers, business partners and its people.

Our strength lies in our ability to effectively manage the entire supply chain on behalf of hospital suppliers, therefore streamlining the distribution process and getting the right product to the right place at the right time.

Through our investment in the latest technology and a commitment to clear communication, we build strong and mutually beneficial relationships with all our suppliers. This enables us to continually seek to improve the hospital pharmacy supply chain, from routinely used branded prescription products and generics to critical drugs and products requiring special handling.

• 4.5 million Lines
• 11 MHRA approved branches nationwide
• 45 minutes to process and order for dispatch
• Assemble a Broad Range of Hospital Lines
• Order Processing - state-of-the art processing system at the heart of our logistics network
• 24/7 Nationwide Reach – we are there if you need us in an emergency
• Twice daily delivery
• Customer Care
• Management Information provision
• Technology Innovation
• Contract Price Management

We have the expertise to quickly and safely distribute:

• Branded prescription pharmaceuticals, generics and critical drugs
• Products requiring special handling, specific temperature storage and controlled storage

We’re with you every step of the way – delivering information essential to customer’s operational needs.

We believe in keeping the lines of communication open, letting our manufacturers, suppliers and customers know what’s happening at every stage of our working relationships.  Its an important part of the way we work, and we believe it benefits everybody.  Our manufacturers, suppliers and customers can expect:

• Full and comprehensive management information provided on a monthly basis
• Weekly and even daily sales updates on new products
• Continuous file management
• Liaison with manufacturers to provide up to date product availability information
• Notification of process changes, new products and product withdrawals
• Information exchanged quickly and with clarity
• Introduction of the Medecator, AAH-Point and Supplier
• Point systems to improve communication throughout the supply chain

Our strength lies in our ability to effectively manage the entire supply chain on your behalf, and streamlining the distribution process.

Through investment in the latest technology and a commitment to clear communication, we build strong and mutually beneficial relationships with both customers and suppliers. This enables us to continually improve the hospital pharmacy supply chain, from branded prescription products and generics to critical drugs and products requiring special handling.

Suppliers retain:

• Sales
• Marketing
• Business development

We provide:

• Inventory management & storage
• Twice daily delivery to NHS, Private & Prison Hospitals in the UK (including products requiring special handling i.e. cold chain)
• 24 x 7 Emergency Supply to our hospital customers
• Order processing
• Price file management, including contract pricing 
• Invoicing and query resolution
• Financial administration & cash collection
• Management Information & support
• Marketing & sales activity